Overview
At Clean Cart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Damaged products caused by misuse
- Clearance or sale items
- Gift cards or digital products
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged or defective
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Description of the issue
We will arrange a replacement or refund where applicable.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
For returns, refunds, or support inquiries, contact us at:
Email: sales@cleancartdispensary.org
Thank you for shopping with Clean Cart.